Need assistance with Xibernetix? Our support team is here to help you with technical issues, account recovery, and general inquiries.
How to Reach Us
Email Support
For most inquiries, email is the fastest way to get in touch. We typically respond within one business day.
Technical Support: [email protected]
Business & Demonstrations: [email protected]
Phone: 415-971-1400
Request an Integration Call
You can contact us before creating an account. Arrange a 15-minute introductory call to discuss Brand Verification or Device Control. Tell us about your product, materials, packaging, and the customer experience you want to create. We can discuss a demonstration or sample kit and the next steps for an integration pilot.
Account Recovery
If you have lost access to your primary passkey and cannot sign in, please include the following in your email:
- Your registered email address or username.
- Your organization or Maker ID (if applicable).
- A brief description of when you last had access.
Note: For security reasons, we will never ask for your private keys or credentials via email.
Business Hours
Our support team operates during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Emergency support only
Mailing Address
Xibernetix, Inc.
1950 Clay Street, Suite 106
San Francisco, CA 94109
United States